Alpaca Megapint
1/5
Called Thermador direct to help repair a newly purchased dishwasher. Damage Not under warranty but we were willing to pay the cost.
They dispatch a representative Chang That came to the house and stated he needed particular parts for the repair…
We then make another call to Thermador to make another appointment for his return.
The following week he calls us and asked if we are going through with the job - Apparently the Thermador representative failed to communicate that to him - albeit a confirmation email and a formal order number and as a result he did not order the parts per as needed: wasting more time…
This dishwasher has been out of service for over a month; in Trying to establish repairs through Thermidor and this is yet another case of poor contract Relationships within these two gamey corporations.
He then states, That the overall payment will be $680.
- He further states that his boss at BHS had verbally told him not to take this job. Wow . And somehow that a favor is being created I. This service call - But he is likely the reason for the unexpected up charge of $680 that he passed on to the technician.
However the documented Thermidor email clearly states $555 and change. Oops.
Remember Thermidor is a corporation that boldly states to use this third-party service vendor on ALL levels of service…
- We stated we had the conflicting email but he just kept repeating that he’s going “to order the parts” etc - like some last resort sales mantra as if repetition is going to seduce any type of change lol - TF.
so we told him “ don’t think about ordering parts and then showing up to our location under this guise of your newly expected payment for $680… Likely inspired by your boss who told you not to take the job and where you are contractually expected to do so.
Told him to sort it out with Thermidor and why they dropped the ball with him…
He stated he will call back and of course he never did..
Note that:
Initially he sounds well spoken on VM but based upon our factual experiences, y’all be very mindful of this switch tactic that he mistakenly used against us and as a result:
Never did not own up to his questionable higher adjusted price ; nor make any effort For further discussion on services on keeping his word And no call back for discussion on why the corporate representative had failed to communicate with him regarding the documented price for this service call.
Looks like sleeves is on to the next…
We again requested another wait in line call back from Thermador and now never received a callback from them…
Additionally we need to be vigilant in making sure they don’t send this company nor any other companies in the past that have representatives that have been caught trying to up the price and price gouge customers, While on a corporate Thermador clock.
Lastly Thermidor is NOT BBB accredited.
Our review was posted there as well, But what good is it if this German company has no foundation in customer care and accountability for their product management and services and subsequent failure in providing any effort in resolving this repair service issue.
Thermidor and BHS: Be mindful not to follow up on this review and offer us that stale expected and sterile plastic progressive corporate response: in telling us to jump through more of your hoops, in having to contact you for formal and honest service..
- We as customers are not on your payroll to remind you on how to follow through with formal contract customer care and overall failure in customer service.
We are still expecting a formal call back…
From both parties…
Weltenshunkrieg is here in .
- Last time we buy Bosch or Thermidor products. Buy American .
